Former Capital One managing director Rob Thacher has joined fintech giant Fiserv as vice president of information technology, effective immediately.
Thacher spent the past five years building his own venture, BankShift. Since bootstrapping the business in 2020, BankShift has developed an embedded banking loyalty platform that enables financial institutions to integrate services within partner brand applications, including universities, sports retailers, grocery stores, and live events.
Announcing the career move via LinkedIn, Thacher states, “I poured all my energy and means into building BankShift, a vision for ‘brand-on-bank servicing’ that connected digital brands, credit unions, and community banks with the next generation of consumers. We created an embedded banking and branding platform that empowered financial institutions to serve customers and members fully under another brands app.”
Thacher began his financial services career in 1999 following five years in the US Army. He started as director of mobile solutions at WolfeTech Corporation, then led technology strategy at Global Wireless Data. He went on to spend over 13 years as managing director of software engineering at Capital One, working on CreditWise, the bank’s first cloud-native web and mobile platform.
Regarding his decision to join Fiserv, Thacher explains, “The next step had to be at scale, from a fintech brand with the reach, trust, and innovation capacity to bring that same vision to millions. That’s what I’ve found at Fiserv.”
Thacher’s appointment comes as Fiserv faces significant challenges. The banking and payments technology company experienced its worst trading day on 29 October, with shares plummeting over 40% following third-quarter 2025 results.
Fiserv reported adjusted earnings per share of $2.04, representing an 11% year-over-year decline that fell short of analyst expectations of around $2.65. The company also reduced its annual revenue growth forecast to 3.5%-4%, down from the 10% projection issued with second-quarter results.
These results followed a wave of leadership changes across Fiserv’s C-Suite and board. Notably, Dhivya Suryadevara, currently CEO of Optum Financial Services and Optum Insight at UnitedHealth Group, has been appointed co-president, alongside former JPMorgan Payments head Takis Georgakopoulos. Suryadevara will be responsible for financial solutions, sales, and operations.
Source: https://www.fintechfutures.com/
