Commonwealth Bank of Australia (CBA) has appointed Ranil Boteju as its first chief AI officer.
Boteju, who will take up his new role in early 2026, returns to CBA from Lloyds Banking Group, where he has served as chief data and analytics officer for the past four years.
Boteju first joined CBA in 2001 as direct marketing information manager before being promoted to executive manager of retention and bundling.
He departed the bank in 2005 to serve as head of loyalty and retention at Vodafone New Zealand before re-joining in 2007 for a three-year stint as general manager of customer analytics and modelling.
Following his departure from CBA in 2010, Boteju held various analytics leadership roles at Standard Chartered, primarily around segment and pricing analytics, and at HSBC, where he rose to the position of global head of data and analytics.
In hiring its first chief AI officer, CBA says the appointment “reflects our continued focus on advancing responsible and customer-focused AI”.
The AUD 1.255 trillion-asset bank commenced a multi-year partnership with OpenAI in August to roll out a suite of generative AI tools, including ChatGPT Enterprise, among its 52,000 employees.
CEO Matt Comyn stated at the time that the collaboration aims to explore “how AI can enhance customer experiences, better protect our customers, and unlock new opportunities for Australian businesses”.
Boteju’s appointment follows the departure of chief data and analytics officer Andrew McMullan, who took on the role of chief data, digital, and AI officer at Westpac in September.
Source: https://www.fintechfutures.com/
