Lloyds Banking Group in the UK has unveiled a new AI financial assistant tool which it says will “provide 24/7 personalised financial coaching and work as a financial companion” for customers, with plans to launch in early 2026.
Lloyds describes the service as “a conversational tool that allows customers to request personalised spending insights”. The bank says the feature retains prior inputs to “understand and respond to specific, hyper-personalised customer requests”. Customers will also have access to an adjoining savings and investment tool that the bank says “helps customers make informed financial decisions to plan for their financial futures”.
Both features are built on the group’s generative AI and agentic framework, using generative AI for conversational interfaces and agentic AI to process requests and execute actions. In preparation for a full-scale launch next year, Lloyds is currently beta testing the service among its workforce.
Following its initial pilot, the bank says the offering will “deepen the support it provides over time, with features covering spending, savings, and investments”. This includes efforts to “expand across the full suite of financial products offered by Lloyds in 2026 and beyond, from mortgages, to car finance, to protection needs”.
The launch forms part of the bank’s AI strategy led by Rohit Dhawan, who joined Lloyds from Amazon Web Services as director of AI and advanced analytics in August 2024.
In April this year, Lloyds partnered with Google Cloud to migrate its AI infrastructure to Vertex AI. The bank went on deploy its first large-scale generative AI product, Athena, in July.
Source: https://www.fintechfutures.com/
