Fiserv experienced its worst trading day in the company’s history on Wednesday 29 October, with its stock plummeting by more than 40% following the release of its Q3 2025 results.
The US banking and payments technology giant reported adjusted earnings per share of $2.04, down 11% year-over-year and below analyst expectations of around $2.65. Revenue increased modestly by 1% to $4.92 billion, but fell short of the $5.36 billion forecast. The fintech also slashed its annual revenue growth outlook to between 3.5% and 4%, down from a previous projection of 10% in its Q2 results.
“Our current performance is not where we want it to be nor where our stakeholders expect it to be,” acknowledged CEO Mike Lyons, who assumed the role in January 2025.
During an earnings call, Lyons attributed part of the financial underperformance to deteriorating economic conditions in Argentina. The country had contributed 10% of Fiserv’s organic growth in the previous year.
Alongside its Q3 results, the fintech heavyweight simultaneously announced a raft of leadership changes. Takis Georgakopoulos, who joined as chief operating officer (COO) and head of technology and merchant solutions in April 2025, will become co-president effective 1 December 2025. Dhivya Suryadevara, currently CEO of Optum Financial Services and Optum Insight at UnitedHealth Group, has also been appointed co-president and will oversee financial solutions, sales, and operations.
Additionally, Paul Todd, former chief financial officer (CFO) of Global Payments and current venture partner at TTV Capital, will assume the CFO position on 31 October 2025. He takes over from Robert Hau, who has led financial functions since 2016 and will remain as a senior advisor through the first quarter of 2026.
Furthermore, the board of directors is also undergoing significant restructuring. Gordon Nixon, former CEO of Royal Bank of Canada, will become independent chairman, replacing Doyle Simons. BlackRock’s Gary Shedlin will chair the audit committee, succeeding Kevin Warren, while former Checkout.com COO Céline Dufétel will also join the audit committee.
These changes take effect on 1 January 2026, when the board will comprise 11 members following the departure of Simons and Warren. According to Lyons, the leadership changes follow a “thorough analysis of all aspects of the business,” where the company “identified opportunities to prioritise and enhance client focus”.
Source: https://www.fintechfutures.com/
