Host Dharmesh Mistry chats with Rob Dunlap, Head of Product Innovation at Zafin, about the evolving role of agentic AI in the banking sector.
In this episode of the Demystify Podcast, host Dharmesh Mistry welcomes Rob Dunlap, Head of Product Innovation at Zafin, for a thought-provoking demystification of the emergence of agentic AI and its growing influence within the banking sector.
With a strong background in artificial intelligence, having previously led AI initiatives at IBM, Rob brings a wealth of experience and deep insight into the evolving landscape of agentic systems. The conversation explores what agentic AI truly means, how it differs from traditional AI approaches, and why its capabilities are uniquely suited to managing and automating complex financial processes.
Rob shares his perspective on how consumer-facing third-party applications are at the forefront of AI innovation in personal finance. These apps are already delivering smarter, more personalised user experiences, setting a high bar for incumbent banks. As financial institutions look to remain relevant and build trust with their customers, they face significant hurdles, including legacy systems, internal silos, and the ever-present demands of regulatory compliance.
Throughout the episode, Rob emphasises the need for a balanced approach that combines AI capabilities with human oversight. He also highlights the critical importance of designing AI solutions with user adoption in mind, ensuring they are not only powerful but also accessible and intuitive. As the pace of AI innovation continues to accelerate, this conversation offers timely and practical insights for banking leaders navigating the next phase of digital transformation.
Source: https://www.fintechfutures.com/
